Your delivery guide
A clear next step
at every stage.
This guide explains the process. Visiting this page does not confirm a payment or book a start date; your Stripe payment record and our project email confirm those details.
1. Your confirmation
We check the payment against the accepted scope, then email your reference, paid amount, remaining milestones and delivery plan. Our target is one Brisbane business day. If you have paid and have not heard from us, reply to your scope email or contact qhien@aletheon.systems. Include your scope reference and payment email; do not send card details.
2. Getting ready to start
We ask for only the materials the agreed work needs. For software, this may be an invitation to the repository or staging environment, a reproducible example and a test account. For a website, it is approved content and hosting access. For a workflow, it is redacted examples and the team’s checking rules. Use scoped invitations; never email passwords or API keys.
We confirm when required access is complete and the agreed delivery date applies. If a dependency or schedule changes, you get an explanation and a revised plan before extra work.
3. Seeing progress
For implementation work, expect a brief update at least every two business days while work is active, plus the agreed preview or staging demonstration. For a diagnosis, receive the written findings on the date in your scope. Your scope email remains the place to ask questions.
4. Reviewing and accepting
We provide the result alongside its agreed acceptance checks. Please review within five business days and tell us what passes or which agreed requirement still fails. Silence does not count as acceptance. In-scope defects are corrected; extra features are quoted separately. Payment follows your named milestones.
5. Handover and support
Implementation handover includes the agreed source, operating notes, deployment/recovery instructions and ownership/access details. You keep control of your accounts. The included 14-day defect-reporting window does not limit statutory rights. Continuing maintenance is optional and has its own scope and price.
For renovation comparisons
The comparison scope and fee are quoted for your purchase. If your agreed schedule uses a completion preview, we show it before invoicing and send the full report after verified payment. You remain responsible for choosing suppliers and making purchases. Optional supplier contact requires an agreed scope and permission to share the relevant requirements.