From agreement to delivery

Know what you are buying.

First agree the work. Then pay the amount in your scope.

An enquiry or fit call is free. We email a written scope with the result, exclusions, acceptance checks, start conditions, dates and payment milestones. Please wait for that agreement before purchasing.

Agreed one-issue diagnosis

A$199 one-off total

Up to 60 minutes of investigation and a written finding for one agreed app issue. Repair is separate. This is not payment for workflow automation, a website, MVP completion or renovation comparison.

Have your agreed scope reference ready and use the same email as your enquiry. The checkout asks for that reference.

Pay for an agreed diagnosis ↗

No agreed scope yet? Describe your issue first. This button opens Stripe. A reference field helps us match the order; it does not itself approve a project.

Workflow, repair, website or MVP work

We send a customer-specific Stripe invoice after you accept the scope. It names the engagement reference, total project fee and the exact milestone being collected. The total, any initial payment and later milestones are agreed for your project. Payments are tied to clearly defined work and review points; there is no universal deposit percentage.

Use the hosted payment button on that invoice. There is no universal A$199 entry fee and no generic checkout for an unknown project. See how we scope and quote.

Renovation quote comparison

Our separate manual comparison service is quoted for your purchase, quote complexity and required research. We agree the fee, deliverables and payment timing first. A completion preview before payment can be used for a small comparison. Supplier contact or negotiation has its own agreed scope and fee; nothing is added automatically.

After payment

  1. We match the payment to your agreed scope and email the next steps. Our response target is one Brisbane business day.
  2. We confirm the necessary materials/access and the agreed start and delivery dates. Never send passwords, card details or API keys through the enquiry form or email.
  3. You receive progress updates and a reviewable result. Implementation balances become due at the acceptance milestones in your scope.
  4. You receive the agreed deliverables and handover. Any continuing support is a separate choice.

Read the full delivery guide ↗

Recognising the payment

Stripe processes our payments under the existing Aletheon account. Its confirmation may identify the statement entry as Aletheon (MIS). Your product or invoice should explicitly identify Aletheon Services and the agreed work. If the amount or description differs from your scope, contact us before paying.

If your project originated on a marketplace, use its required payment process instead of this link.

Changes, cancellations and help

Reply to the scope email or contact qhien@aletheon.systems with your reference. We agree changes before charging for extra work. If work stops, we account for completed work and approved unavoidable costs and reconcile any unearned payment. There is no blanket non-refundable deposit policy. Your statutory rights remain unchanged.